Privacy Policy

Novus Mechanical Inc ("Novus Mechanical," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information, including information collected through our SMS messaging program.

1. Information We Collect

We may collect the following information from you:

• Name, email address, phone number, and mailing address.
• Consent preferences for transactional and/or promotional SMS messages.
• Service-related details (e.g., scheduled appointments, requested services).

2. How We Use Your Information

We use your information for purposes including:

• Sending transactional SMS messages (service confirmations, reminders, important updates).
• Sending promotional SMS messages (offers, discounts, seasonal updates), only if you have opted in for these messages.
• Responding to your inquiries and providing customer support.
• Improving our services and customer experience.

3. SMS Messaging & Consent

• We send messages only to customers who have explicitly opted in through our dual-checkbox consent form.
• You may opt out at any time by texting STOP. You may request more information by texting HELP.
• Message frequency: messages are sent weekly on average, though frequency may vary.
• Message and data rates may apply.

4. Information Sharing

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

We may share your information with trusted service providers who help us operate our business (e.g., SMS delivery providers), but only to the extent necessary to perform their services and in compliance with applicable laws.

5. Data Protection

We take appropriate administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. Your Rights

You may:

• Request a copy of the personal information we have about you.
• Request corrections to your personal information.
• Withdraw consent for SMS messages at any time by texting STOP.